About the hotel - Viva Hotel, Tashkent
Viva Hotel Tashkent — Comfort and convenience in the city center
Viva Hotel is a modern and cozy hotel in Tashkent, created for guests who appreciate convenience, silence and individual service. The hotel is located in the very center of the city, close to the main attractions, business districts, bus stations and metro stations. The central location of the hotel allows guests to quickly get to the airport or any other part of the city.
The hotel offers comfortable rooms of various categories, equipped with everything necessary for a pleasant stay: comfortable beds, a work desk, air conditioning, a flat-screen TV, free Wi-Fi, a mini-bar and a safe. Bathrooms are equipped with high-quality toiletries, towels and bathrobes.
Special attention is paid to the service and comfort of the guests. Every visitor can rely on our attentive staff to help with any requests, including arranging transfers, excursions or local recommendations.
The Viva Hotel is ideal for both business and leisure travelers, creating a welcoming and relaxing atmosphere where every guest feels at home.
Terms of stay
Rules of accommodation at Viva Hotel Tashkent
For a comfortable stay at the Viva Hotel, we provide clear and transparent conditions. It is recommended that guests familiarize themselves with the basic rules before booking:
Check-in: usually from 14:00.
Check-out: before 12:00.
Early check-in and late check-out are available upon request and subject to availability; additional charges may apply.
Children and additional guests: This must be indicated at the time of booking.
Pets are allowed only by prior arrangement.
Payment: Cash, credit cards and online payments are accepted, depending on the selected tariff.
The Viva Hotel ensures the safety and comfort of guests, including daily cleaning, change of towels and fresh bed linen. We recommend that you inform us in advance of any special requests to ensure that they are fulfilled.
| Check-in | 14:00 |
| Check-out | 12:00 |
| Booking cancellation |
Cancellation policy at Viva Hotel Tashkent We understand that plans may change, so we offer flexible and clear cancellation policies.:
Guests are advised to contact the hotel in advance to change or cancel the reservation in order to avoid unforeseen expenses and ensure a comfortable stay. |
Сancellation policy
Viva Hotel Tashkent understands that travel plans may change unexpectedly. To provide our guests with peace of mind and clarity, we have a transparent and flexible cancellation policy. This policy is designed to ensure a balance between the convenience of the guests and the operational needs of the hotel. Please read carefully before confirming your reservation.
1. Free cancellation
Most of our rates offer a free cancellation period, which allows you to cancel your reservation without incurring any penalties within the specified period. The exact duration of the free cancellation depends on the selected fare and the dates of your stay.
If the cancellation occurs during the free cancellation period, any prepayment or deposit you have made will be fully refunded.
The free cancellation provides flexibility for guests whose travel plans may be tentative or subject to change.
2. Tariffs with non-refundable and partial prepayment
Some promotional rates or discount offers may require full or partial prepayment and are non-refundable. These rates are usually lower in price and are ideal for guests who are confident about their travel dates.
In case of cancellation of a tariff with a non-refundable or partially paid prepayment, the prepayment may be retained in full or in part, depending on the terms of the tariff.
Guests should read the booking conditions carefully to understand possible restrictions on cancellations or refunds.
3. Late cancellation and no-show rules
Late cancellation is defined as any cancellation made after the expiration of the free cancellation period.
In case of no-show (when the guest does not arrive on the appointed day of arrival without prior notice), the hotel reserves the right to charge the cost of the first night or full stay according to the booked rate.
Late cancellation or no-show helps the hotel manage room availability and minimize revenue losses, but we strive to act honestly and flexibly in any situation.
4. Group booking
For group bookings or corporate bookings, cancellation policies may differ from standard individual bookings. Group bookings often require special conditions, which will be clearly stated in your booking confirmation or contract.
Changes or cancellations for groups must be agreed with the hotel administration in advance.
Depending on the terms of the agreement, penalties may be charged for partial or complete cancellation of the reservation.
5. Making changes
Guests wishing to make changes to their booking, such as changing the dates of stay, number of guests or room category, are advised to contact the hotel as soon as possible.
Making changes is subject to availability and may result in fare adjustments if the new dates or room types differ from the original booking.
Early notification of changes will help you make them in a timely manner at no extra cost.
6. Force majeure and exceptional circumstances
The hotel administration acknowledges that some unforeseen events may prevent guests from making their planned trip, for example,:
Natural disasters (earthquakes, floods, storms)
Government restrictions or travel bans
Flight cancellations or serious transportation disruptions
Health emergencies or pandemics
In such cases, Viva Hotel will consider each situation individually and will work with guests to suggest alternative options such as redevelopment, a loan for future accommodation or partial refunds whenever possible.
7. Recommendations for guests
To avoid any misunderstandings or unforeseen expenses, we recommend that guests:
Please read the cancellation policy for the selected rate carefully before making a reservation.
Save the booking confirmation and all correspondence from the hotel until the end of the stay.
Please inform the hotel immediately if your travel plans change.
For any special requests, including early check-in, late check-out or reservation adjustments, please contact the hotel administration directly.
Viva Hotel Tashkent strives to make the cancellation process as simple and effortless as possible, providing flexibility for guests while maintaining effective room availability management. We strive to balance the interests of our guests and the operational needs of the hotel by providing an honest and transparent service for everyone.